Danielle M.

About Danielle M.

Strategic Program Leader | Social Impact & Inclusivity Champion | Communications ExpertWith nearly a decade of experience driving social impact, leading communications, and advancing inclusivity and engagement initiatives, I am seeking my next opportunity to leverage my program management expertise. I am eager to connect with purpose-driven organizations that need a visionary leader to drive meaningful change and deliver measurable results.In just the past three years, my work has positively impacted millions of lives by managing high-impact societal impact and equity policies. I have spearheaded transformative programs—such as expanding global access to vision care to address the crisis affecting over a billion people and fostering more equitable workplaces in the healthcare and legal industries. These initiatives underscore my ability to create strategic, lasting impact.I excel at engaging stakeholders at all levels within global organizations, forging high-value partnerships, and developing programs that align with corporate objectives while driving social good. My expertise in crafting compelling narratives and executive-level communications ensures that complex initiatives are clearly articulated and effectively executed. Most notably, my work was recently recognized by the United Nations for its role in raising global awareness of the vision crisis.Beyond my professional achievements, I am deeply committed to community service. Since 2017, I have dedicated my time and expertise to organizations such as Hands On Atlanta and Big Brothers Big Sisters of Metro Atlanta, reinforcing my passion for making a difference both in the workplace and beyond.I am actively seeking a leadership opportunity where I can apply my skills, drive strategic impact, and contribute to a mission-driven organization. Let’s connect and explore how I can bring value to your organization.

Experience

1. Claims Customer Experience Specialist

   American Family Insurance

   Sep 2024 — Present

   Manage an average of 18-20 claims per day, ensuring timely and accurate processing in compliance with company and regulatory standards.Handle high-volume inquiries with professionalism, problem-solving expertise, and a customer-first approach, maintaining an average customer satisfaction of 100%.Collaborate with internal teams, including adjusters and insurance agents, to streamline claims processing and enhance the customer experience.Utilize advanced claims management systems to document case details and maintain compliance with regulatory standards.Navigate complex insurance policies to guide customers through claims procedures with clarity and empathy.

Education

• Spelman College

  Bachelor of Arts (B.A.), Political Science and Government