Michael Savage

Technical Support Representative @Rockbot

KY, US

We’re Rockbot, a music and content delivery platform whose mission is to simply and reliably stream the right media to make a guest’s experience great. At Rockbot, we believe a music platform is the last thing you should worry about. So we took away everything that gives you a headache and replaced it with an incredibly powerful and remarkably simple solution. Rockbot is always on, on target, never repetitive, relentlessly reliable, and works flawlessly to stay in tune with your customers, your business.As a Technical Support Rep, I am responsible for- Answer incoming customer emails, calls, and chats regarding device issues, product problems, service questions, and general client concerns- Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer interaction- Update customer information in the customer service database during and after each call- Stay updated on product knowledge and be informed of any changes in company policies.

ITT Technical Institute - Lexington

Associate of Science - AS, Computer Science

Academy of Design and Technology

Bachelor of Arts - BA, Graphic Design