Micol Poli
Customer Support Principal @1worldsync Emea
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WORK HISTORY
Customer Support Principal @1worldsync Emea
Cologne, DE
Providing customers remote training and workshops on the 1WS platforms- Providing customer support on various 1WS portals and services - via email and telephone- First contact point and escalation point for the customer GS1 Italy- Analyzing and providing instructions or work-around on technical or usability issues reported by the customers- Bugs documentation and escalation- Creating and maintaining internal documentation (knowledge base)- Customers communication (system outages, technical issues) trough the communication tool Pardot
EDUCATION
APMG International
ITIL Foundation certificate in IT Service Management, IT Service Management
IHK Köln - Cologne Chamber of Commerce
Führungstraining für Nachwuchskräfte (IHK), Business Administration and Management, General
University of Parma
Foreign languages and literature, English Language and Literature/Letters
SKILLS
ABOUT MICOL POLI
Experienced IT consultant with a demonstrated international history of working in the information technology and services industry. Skilled in software training, project management, Technical Writing, Databases, Management and Application Support.
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