Michael MacKenzie

Head of Specialty Claims @Pro Global

London, GB

Pro is a specialist outsourcing and consulting company supporting the (re)insurance market, with significant scale within the U.K. EL/PL space.Acting as an extension of your team, we provide expert support in the areas of underwriting, claims management, financial and technical accounting, risk and auditing, utilising innovative technology solutions.We work with clients to identify the changes needed to improve their business processes, minimise operating overheads and implementing the controls required to meet evolving regulatory requirements, delivering innovative and tailored solutions to meet our clients’ needs.Our UK offices are in Gloucester, Glasgow, central London, Horsham and Liverpool. We are a global company with offices in York (Philadelphia), Cologne and Unna (Germany), Argentina, and Zurich (Switzerland). I lead Pro’s Specialist Claims team, a team of circa 85 specialists dedicated to providing claims handling and advisory services to live market and legacy carriers of U.K. EL/PL liabilities. Initially tasked with undertaking a review of the business to determine the optimum target operating model, leading to delivery of a programme of transformation including people, structure, processes, technology solutions, quality assurance, quality control, MI capability and a review of supplier arrangements, to ensure that we drive the best outcomes for our clients through a value-added proposition.If you have an interest in EL/PL claims and/or historic liabilities in the legacy space, please do get in contact to share perspectives and let me explain how Pro can support your business.

Staffordshire University

Graduate Diploma

Chartered Insurance Institute

Advanced Diploma

Staffordshire University

Bachelor of Arts - BA (Hons)

New College, Wellington

A'Level

British School of Computing

Certificate

Chartered Insurance Institute

Diploma in Insurance, Dip CII

Staffordshire University

LLB (Hons) (CPE)

Chartered Insurance Institute

Certificate in Insurance, Cert CII

Institute of Legal Executives

Diploma in Paralegal Studies