Micky Horton
Business Applications Manager @Shell Energy
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WORK HISTORY
Business Applications Manager @Shell Energy
Coventry, GB
Following Shell Energy Retail\'s acquisition of Hudson Energy, which has subsequently been rebranded to Shell Energy UK, I am now responsible for the Service Delivery and Business Application support for both organisations IT shared services.The team are working with the other IT groups and business departments to deliver a scalable, ITIL aligned support model to meet our company\'s growing business needs. Challenging but exiting times ahead.
EDUCATION
Aston University
BSc Managerial and Administrative Studies
ABOUT MICKY HORTON
A highly successful, award winning, qualified ITIL V4 Foundation in IT Service Management and ITIL V3 2011 Senior IT | Delivery Executive | Expert, who is highly respected by team members, peers and customers at all levels up to Board Level. I have a ‘can do, proactive’ attitude with a record for constantly exceeding expectations, deliverables and objectives. I am passionate for delivering premium customer service by pulling on my extensive knowledge of outsourcing, both as a customer and a service provider in complex, high change volume, multi-sourced environments, within the information technology and services industry. Recent career progression has resulted in these skills supporting my additional responsibility as a Business Relationship Manager, facilitating the achievement of meeting business strategy with IT Solutions. As a recognised delivery expert, I am frequently assigned as an agent of change to \'trouble shoot\' and manage to successful resolution Delivery/Customer service issues/Business Requirements within critical deadlines. Areas of expertise include Service-Level Agreements (SLA); Customer Relationship Management (CRM); Global Delivery; Cost Management; Business Process Engineering; Project Management; Vendor Management; IT Service Management; Incident, Problem and Change Management; Service/Helpdesk Management; Problem Solving and General Data Protection Regulation (GDPR)
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