Micky Dunkelberger
IT Business Analyst Sr - SDC Lead at Xcel Energy
- Role
- Circuit Design Engineer at Pinnacle Group, Inc.
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Micky Dunkelberger
I work full-time in the Telecommunications Industry for 20+ years which has given me a…
Experience
Circuit Design Engineer
Apr 2014 — Present · Minneapolis, MN, US
Contractor for XCEL Energy and AT & T:Design circuit solutions, get price quotes and/or contracts for services from the carriers, and order circuits if within budgetCoordinate with carriers, construction crew (internal and external), and customer personnel at substations, plants, and service centers for successful deliveryUpdate customer documentation via Visio/AutoCad diagrams, customer owned circuit databases, and customer owed asset inventory systemsProvide digital circuit solutions to replace analog services to customer locationCircuit provisioning that will utilize the customer’s private fiber network, their microwave system and other private communications channels such as SONETExperience ranging from expert to exposure in circuit design, SONET, AVPN, MPLS, DS1’s (all types), fiber transport equipment, channel banks, DACs, and other multiplexersMaintain a spreadsheet reflecting progress on projects that are reviewed by the customer weeklyCreate meetings for kick off, progress reporting, and test and turn upAttend all conference calls regarding my projects with internal and external departments
Education
Anoka-Ramsey Community College
Business Administration
2008 — 2009
Skills
- Microsoft Access
- Microsoft Word
- Team Leadership
- Invoicing
- Access
- Customer Service
- Managed Services
- Ds3
- Vendor Management
- Windows
- Account Management
- Network Administration
- Microsoft Office
- Sales
- System Administration
- Routing
- Call Centers
- Ip
- Data Entry
- Customer Satisfaction
- Training
- Technical Support
- Billing
- Excel
- Engineering
- Networking
- Cisco
- Unified Communications
- Call Center
- Troubleshooting
- Software Documentation
- Wan
- Customer Relations
- Coordination
- Multiprotocol Label Switching (Mpls)
- Mpls
- Outlook
- Voip
- Management
- Team Building
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