Mick Johnson
Customer-Centric Operations Leader | Driving Customer Success | Executing Support Efficiency and Data-Driven Strategies | Proven Experience in Scaling Technical & Client Enablement Teams |
- Role
- Director, Client & Partner Activation & Measurement Enablement at TransUnion
- Location
- Erie, CO, US
- LinkedIn followers
- 500 followers
About Mick Johnson
Dynamic, results-driven operations leader with over 15 years of experience leading technical support and client enablement functions. I specialize in creating scalable, data-driven systems that enhance customer satisfaction, optimize workforce planning, and drive strategic growth. My career is built on transforming support and enablement teams to deliver efficient, high-quality experiences across global markets. I thrive in collaborative environments where cross-functional alignment and innovation are prioritized to exceed customer expectations. I hold certifications in project management, Six Sigma, and Scrum.Throughout my career, I’ve led projects that reduced operational costs, increased team productivity, and leveraged analytics to drive continuous improvement. My recent work at Oracle Advertising focused on refining end-to-end support strategies, reducing costs by $500K annually, and developing proactive issue-resolution systems that bolstered client satisfaction. I’m passionate about building high-performing teams, mentoring future leaders, and partnering across departments to deliver impactful results.
Experience
Director, Client & Partner Activation & Measurement Enablement
Jan 2025 — Present · Erie, CO, US
Education
St. Cloud State University
BS, Marketing
1991 — 1996
Saint Cloud State University
Bachelor's degree, Marketing/Marketing Management, General
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