Mickenzie J.
Project Manager | MBA Graduate, American Public University
- Role
- Customer Service Representative at U.S. Small Business Administration
- Location
- Baton Rouge, US
- LinkedIn followers
- 500 followers
About Mickenzie J.
Project Manager with 4+ years of experience leading cross-functional programs in federal…
Experience
Customer Service Representative
U.S. Small Business Administration
Oct 2024 — Present · Baton Rouge, LA, US
Provide timely and professional support to small business clients, addressing inquiries related to disaster recovery and resilience programs. Assist clients in understanding loan processes, eligibility requirements, and program guidelines within the SBA\'s Office of Disaster Recovery & Resilience. Manage high volumes of client communications across various platforms, ensuring accurate and empathetic assistance to business owners in need. Document interactions and maintain up-to-date records in SBA systems to track client progress and identify opportunities for process improvement. Coordinate with SBA field operations and internal departments to streamline client support and enhance program delivery efficiency.
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