Mickael Parnet
Pre-sales and Services Engineer @Habeum
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WORK HISTORY
Pre-sales and Services Engineer @Habeum
Le Crès, FR
Pre‑Sales & ConsultingAnalysis of customer needs and project qualification.Design of complete architectures: server infrastructures, storage solutions, networks, virtualization, etc.Preparation of technical documentation, responses to RFPs, and presentations together with the sales team.Participation in demonstrations, technical workshops, and strategic pre‑sales phases.Training and upskilling of sales teams on infrastructure solutions.Support during customer meetings and structuring of the technical narrative.Technology watch and sharing of internal updates.Project Management & DeploymentManagement and steering of integration projects: planning, team coordination, and deliverable tracking.Deployment of infrastructures at customer sites (servers, SAN/NAS, networks, etc.).Production rollout, testing, and technical documentation.Supervision, optimization, and regular interventions to ensure infrastructure availability and performance.Proactive risk analysis and recommendations for improvements.Customer Support & AdvisoryClose customer relationship and role of trusted technical advisor.Assistance in building a long‑term vision for the evolution of their IT infrastructure.
EDUCATION
Liora
B2C Analyst SOC, Sécurité / sûreté de l''information des systèmes informatiques
Edinburgh Napier University
Bachelor of Science (BSc), Electrical and Electronics Engineering
Iut Annecy
License pro A2I, Electrical, Electronic and Communications Engineering Technology/Technician
iut Belfort-Montbéliard
Dut Ge2i
SKILLS
ABOUT MICKAEL PARNET
Technical Presales Specialist | 15+ years in Tech Support & Customer SuccessPassionate professional with a strong track record in technical problem-solving, team leadership, and presales consulting. After starting as a support technician, I advanced to quality and escalation management roles, leading teams and improving service efficiency. Today, I manage a major account in France, working closely with clients to design tailored, innovative solutions. Constantly exploring the latest technologies, I strive to deliver the best value and customer experience.
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