Mickael Broom
Customer Success Manager @Law Offices Of Michael S. Lamonsoff, Pllc
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Law Offices Of Michael S. Lamonsoff, Pllc
New York, NY, US
As a Client Account Manager and head Portuguese Legal Translator, I play a pivotal role in managing labor law cases for construction accident clients, ensuring seamless communication and case progression. My expertise in case management, customer success, client relations, and multilingual skills contributes to securing favorable outcomes, including multi-million-dollar settlements and happy clients.Key Responsibilities: • Manage client accounts and oversee legal cases from initiation to resolution, maintaining close communication with clients to address their needs and concerns. • Gather, organize, and review all legal, medical, and billing records necessary to build strong cases. • Assist attorneys in trial preparation, providing detailed support on case strategy, research, and documentation. • Translate legal documents and provide verbal interpretation services for Portuguese-speaking clients. • Spearhead client success initiatives at a law firm, ensuring comprehensive case management and exceptional client satisfaction. • Implement strategic account management practices to elevate client experiences and meet their legal objectives efficiently. • Foster strong client relationships by proactively addressing needs and ensuring successful legal outcomes.Key Accomplishments: • Crafted and managed digital marketing campaigns to enhance client engagement and foster long-term relationships. • Developed and executed targeted digital marketing strategies to effectively segment and reach potential client populations. • Spearheaded digital initiatives to enhance client acquisition and engagement within key legal service areas. • Built and maintained strong, trusting relationships with a diverse client base, ensuring high levels of satisfaction and confidence in legal representation. • Enhanced the firm’s accessibility and efficiency in handling Portuguese-speaking clients, boosting client retention and satisfaction.
EDUCATION
Hunter College
Bachelor of Arts - BA
White Plains Senior High School
Advanced Regents Diploma
Mercy University
Master's of Business Administration - MBA
ABOUT MICKAEL BROOM
Im a Customer Success and CX leader who turns customer signal into business impact. At…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.