Mick Thompson
Service Delivery Manager @Becrypt
Signup · Get unlimited contacts
WORK HISTORY
Service Delivery Manager @Becrypt
London, GB
Providing Service Management to Customers
SKILLS
ABOUT MICK THOMPSON
Security cleared accomplished professional with extensive experience managing key functions within IT department and delivering high-quality service while utilising service support/delivery processes to meet business needs. Ability to maintain high performing service support function as well as incident, request, change, and escalation processes. Expertise in monitoring, controlling, as well as supporting service delivery and ensuring adherence to systems, methodologies, and procedures. Proven expertise in:• Team Leadership & Mentoring• Project Management• ITIL Service Delivery • SLA/OLA Negotiation • Customer Service• New Business Development• Management Reporting• Service Performance Management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.