Mick McKay
IT Service Manager (Europe) @Kellanova
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WORK HISTORY
IT Service Manager (Europe) @Kellanova
As the European IT Service Manager at Kellanova, I have goals to deliver standard services while ensuring compliance with ITIL best practices. Based at our Media City office in Manchester, working alongside our global team, allows me the flexibility to collaborate with diverse teams spanning IT, business, and 3rd Parties, tackling complex challenges and refining processes and solutions.My role is at the helm of European service delivery operations, is ensuring they align with the wider organisational goals of our European business while upholding service quality according to all service agreements (including those with 3rd parties) and internal policies, from a global perspective.Some of my key roles and responsibilities are- Service Transition Management - Process Optimisation - Incident and Problem Resolution - Stakeholder Communication and Performance Reporting
EDUCATION
University of Auckland
Business skills for new managers (2011), Business/Commerce, General
Spherion Education (New Zealand - Qualification Authority)
Diploma of Systems Technology
Lawside RC Academy, Dundee, Scotland.
High School/Secondary Certificate Programs
Spherion Education (New Zealand - Qualification Authority)
Certificate in Information Technology: Client Support
SKILLS
ABOUT MICK MCKAY
I am a Global IT Service Delivery leader operating at the intersection of technology…
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