Mick Harhoff

Head of Service @Bull Products

Hereford, GB

Delivering service excellence to our customers in the construction industry through leadership of a diverse and dynamic team of technical professionals.• Ensuring that the teams understand and comply with operational policies including standards defined by relevant quality management systems.• Driving robust operational management in all activities relating to services, systems, and technology.• Accountable for technical performance metrics, service key performance indicators, and actions required for their improvement.• Assessing solutions and technical implementations from the perspective of whether they will bring commercial benefit to the organisation.• Establishing a strong and diverse customer base through service capability and standards.• Fostering innovation and guiding teams in their fulfilment of objectives, providing focus on business priorities.• Accountable for the timely resolution of customer-initiated complaints and defects ensuring that no contractual obligations or internal measures are breached.• Ownership of the escalation process and the management of escalations in relation to service delivery.• Management and accountability for the end-to-end fulfilment of customer-related services, ensuring effective and efficient deployment within contractual parameters.• Ownership of the service P&L, ensuring growth and efficiency of expenditure.• Leadership of strategic change process to implement 5-year strategy of business growth from £16M to £50M Revenue• Reporting to and advising the executive team and shareholders on service performance and development.20 years experience of service delivery in the telecommunications and fire protection industries.

Leeds Trinity and All Saints College

City & Guilds

Adwick Comprehensive

GCSE's A's & B's

Doncaster College

Electronic HND

North Doncaster Technology College

A Levels