Mick Hammond
Head of Global Client Operations @TMF Group
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WORK HISTORY
Head of Global Client Operations @TMF Group
London, GB
Responsible for defining and tracking commercial KPIs for the global Client segment of TMF\'s customer base. Leading on programs to monitor performance and identifying required interventions to support delivery of the annual business plan. Developing a Global Client data management strategy, providing a holistic analysis of business metrics in an automated Data Warehouse environment with data extracted from over 80 countries across multiple local and global platforms. Directed a virtual team of finance and data analysts to create a Client Performance Dashboard with Client based analytics ranging from revenue trending through to client satisfaction.
EDUCATION
University of Hertfordshire
BAHons, Business
ABOUT MICK HAMMOND
A broad experience of leading commercial teams in Service Industries, including Business Services Outsourcing and Telecommunications. Extensive experience in defining target operating models for market facing operations, building and transforming team performance, strategic business development & sales, customer service design and operational delivery, change management and consulting. Track record of delivering multi million pound long term business growth. A strategic and innovative thinker with the ability to plan and execute operationally. An inspiring, hands on leader who motivates and empowers strong team performance, achieving high levels of engagement.
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