Mick Brickner
Governance Lead - New Product Introduction, Customer Excellence Group at ServiceNow
- Role
- New Product Introduction Governance Lead, Ceg at ServiceNow
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Mick Brickner
Making the world work better for everyone.
Experience
New Product Introduction Governance Lead, Ceg
Jun 2024 — Present · Milwaukee, WI, US
My responsibilities include-Ensure new product readiness for Customer Excellence (CEG)-Collaborate with other workstreams and GTM teams on delivery collateral, implementation experience, enablement, etc. for new product launches-Align CEG process and readiness activities with company-wide New Product Introduction (NPI) process-Coordinate with product BUs and other workstreams on quarterly product roadmap planning-Govern the GTM/NPI process for CEG and maintain process documentation-Manage escalations from go-to-market teams-Manage monthly business reviews for NPI workstreams, tracking readiness, risks and mitigations related to CEG across all products-Drive executive alignment between customer excellence, partner, and training organizations
Education
University of Wisconsin-Milwaukee
Bachelor of Education (B.Ed.)
University of Wisconsin-Milwaukee
Master of English
Skills
- Social Media Marketing
- Documentation
- Marketing
- Technical Writing
- Adobe Creative Suite
- Aris
- Process Modeling
- Professional Writing
- Organizational Development
- Business Process
- Editing
- Microsoft Office
- Technical Support
- Digital Signage
- Project Planning
- Knowledge Management
- Instructional Design
- Itil
- IT Service Delivery
- E-Learning
- Information Technology
- Troubleshooting
- Training
- Sharepoint
- Software Documentation
- Process Documentation
- Higher Education
- Social Media
- IT Service Management
- Technical Documentation
- Service Catalog
- Itsm
- Incident Management
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