Michi Slaughter

About Michi Slaughter

I am a Technical Account Manager and Customer Success leader with 15+ years of experience supporting technology-driven organizations across public safety, government, and enterprise environments. I specialize in serving as the strategic bridge between complex software solutions and the people who rely on them, ensuring adoption, trust, and long-term success.Throughout my career, I have partnered with cross-functional teams, executives, and frontline users to deliver outcomes that matter, driving adoption, improving operational efficiency, mitigating risk, and strengthening customer relationships. My background in project and program management enables me to lead initiatives from discovery through delivery while maintaining a strong focus on customer outcomes and accountability.I bring a deep understanding of public safety operations, change management, and stakeholder engagement, allowing me to meet customers where they are and guide them through transformation with clarity and confidence. I am known for being a trusted advisor, someone customers and internal teams can rely on to translate technical complexity into actionable solutions.Core strengths include:‍Technical Account & Customer Success Management‍Public Safety & Government Technology‍Software Adoption & Change Management‍Project & Program Leadership‍Risk Mitigation & Data-Informed Decision Making‍Identity & Vendor Management‍Training, Enablement & Continuous ImprovementWhat sets me apart?What sets me apart is my servant-leader mindset paired with strong execution. I lead with integrity, adaptability, and empathy, while holding myself and others accountable to high standards. I thrive in environments that require collaboration, trust, and thoughtful problem-solving, and I am deeply motivated by helping customers feel supported, confident, and successful at every stage of their journey.

Experience

1. Software Technical Account Manager Ii

   Axon

   Feb 2026 — Present · Greensboro, NC, US

Education

• USC Sol Price School of Public Policy

  Safe Communities Institute, Public Safety Executive Leadership Certificate

• Los Angeles Pacific University

  Bachelor's degree, Computer and Information Systems

  2018 — 2020

• University of Southern California

  Master of Public Administration - MPA

• State of California, Department of Justice

  The Commission on Peace Officer Standards and Training, Public Safety Dispatch Certificate