Michele Wilson

Senior Customer Success Partner @Petal

Vancouver, BC, CA

As the Senior Customer Success Partner at Petal Health, my primary responsibilities include- Building and nurturing long-term relationships with healthcare clients, ensuring the derive maximum value from our products and services- Overseeing the entire customer lifecycle, from onboarding to ongoing support, ensuring smooth adoption of our healthcare solutions- Proactively monitoring client health by analyzing key performance metrics, identifying potential risks and implementing strategies to mitigate churn and foster growth- Collaborating with cross-functional teams (e.g. Sales, Product, Technical Support) to address customer needs, resolve issues, and drive continuous improvement in customer satisfaction- Leading renewal and expansion efforts by identifying opportunities for upselling and cross-selling to enhance client engagement and business outcomes.This roll allows me to act as a trusted advisor to our clients, ensuring their success while aligning their goals with Petal Health\'s innovative healthcare solutions.

Washington State University

Bachelor's degree