Michelline Benton
Salesforce Product Owner, Business Analyst, and Project Manager
- Role
- Salesforce Senior Business Analyst and System Administrator at World Learning
- Location
- Pasadena, CA, US
- LinkedIn followers
- 500 followers
About Michelline Benton
Mission-driven Salesforce professional with a background in international education and…
Experience
Salesforce Senior Business Analyst and System Administrator
Jul 2024 — Present
Led product vision and roadmap for two custom Salesforce applications, ensuring alignment with organizational priorities and stakeholder needs.• Prioritized and managed product backlog, translating business requirements into user stories with clear acceptance criteria.• Partnered with external Salesforce development firms to deliver new features and enhancements, overseeing sprint planning, backlog grooming, UAT, and release management.• Advocated for scalable, sustainable solutions that reduced risk of technical debt and improved cross-departmental workflows.• Delivered routine Salesforce administration (user management, page layouts, fields, reports/dashboards, data imports) while continuously identifying opportunities for process automation.• Acted as primary liaison between business and technical teams, fostering collaboration across multiple stakeholder groups and ensuring solutions maximized platform value.
Education
Trailhead by Salesforce
Ranger Rank - 100+ Badges
General Assembly
Workshops: Project Management Essentials, Talk Like A Programmer, Introduction to Product Management
2019
University of Chicago
BA
American University
MA
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