Michelle Yakovac
Customer Experience Researcher, Consultant & Change Agent
- Role
- Executive Consultant at Hansa Gcr
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Michelle Yakovac
Experienced business leader with successful 25+ year career working for both top…
Experience
Executive Consultant
Aug 2018 — Present · Austin, TX, US
Client service lead. Conduct research for and serve as trusted advisor to respected clients across a variety of industries.
Skills
- Business Intelligence
- Quality Management
- Brand Loyalty
- Focus Groups
- Voice of the Customer
- Questionnaire Design
- International Research
- Qualitative Research
- Process Improvement
- Strategy
- Quantitative Research
- B2b Research
- Crm
- Market Analysis
- Brand Equity
- Dashboard
- Survey Design
- Analytics
- Research Design
- Market Research
- Efm
- Cross-Functional Team Leadership
- Management
- Competitive Intelligence
- Online Research
- Management Consulting
- Survey Research
- Customer Insight
- Benchmarking
- Data Analysis
- Client Services
- Data Collection
- Segmentation
- Employee Engagement
- Primary Research
- Business Insights
- Balanced Scorecard
- Customer Relationship Management (Crm)
- Competitive Analysis
- Customer Experience
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