Michelle Torres
Senior SaaS Customer Success Leader | Building Relationships, Solving Problems, and Driving SaaS Value
- Role
- Technical Account Manager at Rippling
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michelle Torres
I grew up in New York in a Colombian household, where hard work, resilience, and curiosity were non-negotiable. Those values have shaped me into a Customer Success professional with 8+ years in SaaS, known for building authentic client relationships while driving adoption, retention, and growth across diverse industries.I’ve had the privilege of working with global portfolios, partnering with executives, IT leaders, and end users to solve complex challenges and create long-term value. Whether I’m leading a strategic business review, turning around a churn-risk account, or collaborating with Product and Support to improve workflows, I thrive at the intersection of strategy, empathy, and technology.I’m passionate about helping teams and customers succeed together, transforming feedback into action, and making SaaS feel simple and impactful for every user. If you’re looking to connect about Customer Success, SaaS growth, or building exceptional client experiences, let’s chat—I’m always eager to share insights and learn from others.
Experience
Technical Account Manager
Dec 2025 — Present
As a Technical Account Manager at Rippling, I work directly with mid-market customers as their strategic technical partner. My focus is helping them understand and get the most out of Rippling’s suite of products—whether that’s optimizing payroll workflows, improving HR processes, strengthening compliance, or simplifying IT and device management. I lead ongoing discovery to identify risks and opportunities, translate complex issues into clear action plans, and bring the right internal teams together to ensure solutions land smoothly. My goal is to build trust, drive adoption, and empower customers to run their business more efficiently through Rippling.
Education
Nassau Community College
Liberal Arts: Arts & Science, Business, Management, Marketing, and Related Support Services
2010 — 2016
Baruch College
Bachelor of Arts - BA, Business/Corporate Communications
2017 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.