Michelle Quinn

About Michelle Quinn

As the Director of Client Service Delivery at Axios HR, I lead and manage a team of eight…

Experience

1. Director, Client Service Delivery and Employee Owner at Axios HR

   Axios Hr

   Mar 2020 — Present

   Lead, manage and hold accountable a team of HR Business Partners and HR Coordinators; 8 direct reports. Drive client success and retainment by servicing and selling directly to decision makers, company owners and C-suite leaders directly, through my team and others at Axios HR. Improve processes by assessing standard protocols; changing/improving those when needed; hold all members of the operations team accountable. Full responsibility for contract renewal process, with a profit mindset. Partner collaboratively with sales, marketing, leadership, and operations to positively impact the bottom line.\\\\n\\\\n• Demonstrated success of 97% client retainment – highest client retainment level in history of Axios HR.\\\\n• Consult with marketing team to increase awareness and improve messaging of all services and capabilities with a monthly marketing campaign strategy.\\\\n• Work aggressively to break down silos among the 3 divisions by cross selling and upselling, further building internal relationships across the organization.\\\\n• Drive ownership mentality with employee care team solving cases in less than 30 minutes on average, and 150+ cases weekly\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Michigan State University - Eli Broad College of Business

  Marketing

• Michigan State University

  BA, Marketing