Michelle Velasquez
Customer Success | Operations | SaaS | EdTech | Program Management
- Role
- Educational Services Coordinator at Snowflake
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Michelle Velasquez
Encouraging leader and problem-solver with expertise in customer success, cross-functional collaboration, and data-driven decision-making. Proficient in leveraging technical and strategic skills to drive measurable outcomes and align organizational objectives with customer needs. Proficient in leveraging analytical skills and strategic planning to deliver exceptional customer experiences. Proven ability to build strong relationships, manage educational initiatives with a focus on program delivery and assessments, and drive operational excellence through data-driven decision-making.
Experience
Educational Services Coordinator
Sep 2025 — Present · US
Education
Kaplan University
Master's degree, Higher Education/Higher Education Administration
2010 — 2012
Boston University
BA, Hispanic Language and Literature
1999 — 2003
Skills
- Program Management
- Teaching
- Event Planning
- Press Releases
- Spanish
- Social Networking
- Program Development
- Microsoft Excel
- Marketing
- Admissions
- Higher Education
- Community Outreach
- Public Relations
- E-Learning
- Customer Service
- Social Media
- Public Speaking
- Customer Relationship Management (Crm)
- Microsoft Office
- Event Management
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