Michelle Toda
Customer Care & Compliance Manager
- Role
- Manager, Customer Care & Compliance at ViewSonic
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Michelle Toda
A combined of over 20 years of professional and management experience from various discipline. Passionate and dedicated about service quality and excellence. Possess strong interpersonal and communication skills with a high aptitude for new technologies. Dedicate to continuous improvement and efficiency that is successfully balanced within company’s budget and goals.
Experience
Manager, Customer Care & Compliance
Jul 2014 — Present · Brea, CA, US
Manage the company’s Electronic Recycling and E-Waste programs for all 26 recycling states inclusive of state’s requirements and legislation, program cost, registrations and fees; 3rd party recyclers, contracts, agreements, payments, etc. • Effective in reducing manufacturer’s recycling obligations invoices with several states resulting in large savings.• Effectively collaborating with Legal Services to manage all Master Service Agreements (MSAs), Statements of Works (SOWs) with all recyclers and states. Strategic planning to lower obligation cost while increase efficiency.• Manage the company’s ISO and ISO Management system and annual Certification audits.• Manage team of 3: 2 administrative personnel and one Specialist.• Conduct internal audits and other Quality and Service Operations tasks and projects to support company’s service goals and objectives.
Skills
- Cross-Functional Team Leadership
- Social Media
- Direct Sales
- Budgets
- Product Marketing
- Sales Process
- Time Management
- Program Management
- Solution Selling
- Business Planning
- Operations Management
- Team Management
- Sales
- Strategy
- E-Commerce
- Negotiation
- Salesforce.com
- Competitive Analysis
- Customer Experience
- B2b
- Start-Ups
- Outsourcing
- Training
- Customer Satisfaction
- New Business Development
- Call Centers
- Business Development
- Analysis
- P&L Management
- Product Management
- Troubleshooting
- Team Building
- Management
- Inventory Management
- Coaching
- Strategic Partnerships
- Leadership
- Performance Management
- Crm
- Process Improvement
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