Michelle Steedman

Senior Sales & Loyalty Manager @Sage

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Senior Sales & Loyalty Manager @Sage

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Newcastle upon Tyne, GB

o Operational Leadership in Go to Markets and Working Day Meetings, partnering with key stakeholders in commercial, product and reporting teams to understand market insight, competitor activity and deliver solutions to be industry leaders whilst also improving operational effectiveness.o Utilising GROW model at its core and focusing on people development plans, support team members to be promoted into seconded roles

EDUCATION

1995 — 1998

Burnside Buisness and Enterprise College

GCSE's, Business Studies

1995 — 1999

Burnside Business & Enterprise College

GCSE's, English

SKILLS

LeadershipCustomer ExperienceCoachingBusiness-to-Business (B2b)Direct SalesNegotiationSalesTeam ManagementB2bSaasPerformance ManagementCrmTeam LeadershipCustomer Relationship Management (Crm)Business DevelopmentAccount ManagementChange ManagementSolution SellingCustomer SatisfactionTrainingNew Business DevelopmentStrategyCustomer RetentionCustomer ServiceManagementTeam BuildingSales ManagementLead GenerationCustomer AcquisitionSales Process

ABOUT MICHELLE STEEDMAN

Senior Leader for Sage UKI responsible for driving customer retention strategies and loyalty initiatives across our customer base. My role focuses on strengthening long-term customer relationships, maximising lifetime value, and safeguarding core revenue streams. Known for exceptional communication and interpersonal abilities, with a dedicated focus on empowering team members and fostering a collaborative work environment.

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Michelle Steedman — Senior Sales & Loyalty Manager at Sage in Newcastle Upon Tyne, GB | Unifers