Michelle Sim Cruz
Delivery Assurance Lead, AVP @Deutsche Bank
Coventry, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2024 — Present
Delivery Assurance Lead, AVP @Deutsche Bank
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Joins the Technology Data & Innovation team as a lead conduit between Technology, Business Unit, and Project teams, essential to maintaining and adapting the IT landscape of DB to meet current and future needs.
SKILLS
Performance ImprovementOutstanding Customer ServiceContact CentersMicrosoft Office 2007Process ImprovementKpiBpoCustomer Satisfaction AnalysisBusiness Process Outsourcing (Bpo)Performance ManagementCustomer SatisfactionStatistical ReportingPerformance AnalysisCustomer RetentionSix SigmaEfficiency ManagementKey Performance IndicatorsCall CentersWorkforce PlanningCrmCustomer ServiceQuality AssuranceMicrosoft OfficeProject ManagementOffshore Project ManagementQuality ManagementManagement
ABOUT MICHELLE SIM CRUZ
With 15+ years of diverse work experience spanning customer service, operations, and…
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