Michelle Potchak

About Michelle Potchak

A seasoned professional with over 8 years of expertise in Intelligent Process Automation Management, encompassing Process and Technical Requirement Analysis, Solution Architecture, Process Documentation, Project Management, User Acceptance Testing, Automation Deployment, Sales, Education, Mentoring, and Automation Development. Coupled with an extensive 20+year background in Finance, Process Improvement, and Program Management.Robotic Process Automation | Business Analyst | Design | Solution Architect | Manager | Engineer | SpecialistEmail : M••••••••@gmail.comIn my current role, I assume full-spectrum responsibilities across processes, education, mentoring, requirements gathering, documentation, development estimates, solution design, development, infrastructure setup, and project management. My distinction as a global expert Business Analyst and Solution Architect by UiPath stands reinforced, having achieved an impressive 98% score during the UiPath Services Network certification interview.Leveraging my profound process insights from a finance-oriented background, I adeptly envision end-to-end processes, guiding the creation of customer-facing and internal Robots. My proficiency lies in seamlessly harmonizing business analysis with hands-on configuration of automated processes in leading automation products.I have garnered notable accomplishments, obtaining the Developer Accreditation in Blue Prism in July 2017, Blue Prism Professional Developer Accreditation in December 2018, and UiPath\'s Advanced Developer Certification in August 2020.SKILLS:Technical Consultation | Solution Design | Requirements Analysis | Solution Documentation | Risk Assessment and Mitigation | Proof of Concept | Architecture Reviews | Client Collaboration | Stakeholder Communication | Training and Knowledge Transfer | Budgeting and Cost Control | Strategic Consulting | Complexity Analysis | Technical Requirements | Design Documentation | Solution Architecture | Automation Deployment | Training & Documentation | Process Improvement | Client Relationship Management | Effective Presentations | Client Needs Assessment | Relationship Building | Negotiation | Presentations | Client Communications | Technical Design Documentation | Verbal and Written Communication | Troubleshooting and Diagnostics | System Testing | Communication and Team Collaboration | Technical Analysis | Attention to Detail | Customer Proposals | Technical Documentation and Reporting | Critical Thinking

Experience

1. Senior Business Analyst

   Panasonic North America

   Sep 2023 — Present · Myrtle Beach, SC, US

   Conduct detailed analysis of business processes and workflows to identify areas suitable for automation.• Develop business cases and ROI models to justify automation initiatives and secure stakeholder buy-in.• Collaborate with cross-functional teams to align automation strategies with business goals and operational needs.• Elicit and document functional and technical requirements for intelligent automation solutions, including RPA, AI, and ML tools.• Translate business needs into solution specifications that guide development and implementation teams.• Ensure automation designs are scalable, maintainable, and aligned with enterprise architecture standards.• Work closely with stakeholders across departments to understand pain points and educate them on automation capabilities.• Facilitate workshops and training sessions to promote adoption and ensure successful change management.• Serve as a liaison between business units and technical teams, ensuring clear communication and alignment throughout the project lifecycle.• Support the implementation of automation tools and platforms, including testing, validation, and deployment.• Monitor performance of automation solutions and identify opportunities for optimization and enhancement.• Maintain documentation and process maps to ensure transparency and compliance with internal standards.• Track and report on automation metrics, including efficiency gains, cost savings, and error reduction.• Ensure compliance with data governance, security, and regulatory requirements in automation initiatives.• Defined automation governance standards to ensure program consistency and compliance.• Managed UiPath Orchestrator administration, roles, and deployment.• Partnered with vendors to develop and deliver automation solutions.• Led automation projects from planning through execution.

Education

• Durham Technical Community College

  Associates, General Education

  1994 — 1996

• Meredith College

  BS, Business

  1996 — 1998

Skills

• Hyperion Enterprise
• Spreadsheets
• Financial Reporting
• Essbase
• Variance Analysis
• Financial Analysis
• Strategic Financial Planning
• Forecasting
• Finance
• Account Reconciliation
• Budgets
• Internal Controls
• Financial Modeling
• Sarbanes-Oxley Act
• Accounting
• Process Improvement
• Cross-Functional Team Leadership
• Sap
• Managerial Finance
• Cognos
• Tm1
• Microsoft Excel
• Auditing
• Pricing
• Analysis
• Leadership
• Revenue Recognition
• Financial Planning
• Accounts Receivable
• Customer Service
• Customer Relationship Management (Crm)
• Budgeting
• Hyperion