Anna Michelle Phillips

About Anna Michelle Phillips

Dynamic professional with extensive experience in sales, support, operations and training…

Experience

1. Clinical Administrator

   Satellite Healthcare / WellBound

   Apr 2019 — Present · Austin, TX, US

   Oversees front office desk/office administration for the center• Oversees admissions for all patients for the center; audits all admissions following admit• Oversees discharges for all patients for the center; audits discharge records and is responsible for document management of records• Oversees maintenance of patient medical records to include auditing of proper completion to ensure information is accurate for the center• Prepares and reconciles monthly and quarterly reports; assists center management with adjusting reports as needed, and ensures timely and accurate completion• Assists the center management with all aspects of onboarding and orienting new hires and transfers into the center• Facilitates the accurate and timely completion of payroll; acts as the liaison with payroll department; trains employees on time management system and payroll policies & procedures• Tracks and maintains employee records; notifies employees of upcoming expiration dates for license/certification expiration dates• Organizes CPR training at the direction of center management• Oversees monthly patient billing and prepares billing reports for the center; ensures accurate and timely completion of billing and acts as the liaison with the Accounts Receivable Department• Schedules and coordinates meetings and appointments; prepares meeting materials; takes minutes at meetings as requested• Maintains Center Agreements Binder• Manages petty cash; generates check requests• Accountable for outstanding customer service to all external and internal customers• Develops and maintains effective relationships through effective and timely communication• Takes initiative and action to respond, resolve and follow up regarding customer service issues

Skills

• Unified Communications
• Ucaas
• Business Relationship Management
• Cloud Applications
• Microsoft Office
• Sales
• Avaya
• Telecommunications
• Saas
• Customer Product Training
• Sales Process
• Sip
• Channel Partner Relations
• Voip
• Channel Partners
• Distribution
• Customer Satisfaction
• Training
• Vad
• Program Development
• Management
• Avaya Technologies
• Business Process Improvement
• Customer Relationship Management (Crm)
• Salesforce.com
• Partner Portal
• Project Planning
• Direct Sales
• Channel Partner Development
• Sales Presentation Skills
• Channel Strategy
• Strategic Planning
• Cross-Functional Team Leadership
• Call Centers
• Software as a Service (Saas)
• Marketing Strategy
• Leadership
• Sales Channel Development
• Solution Selling
• Voice Over Ip (Voip)