Michelle Paiz

WORK HISTORY

ABOUT MICHELLE PAIZ

I\'ve heard it said that if you love what you do, you\'ll never work a day in your life. With all due respect to whomever came up with that cheerful quip, I love what I do - but hard work is required to create a working environment that is worthy of love. I want a place where my team and I are successful, proceeding from the knowledge that we are the best at what we do, proud of our accomplishments and excited for the next impossible task.I don\'t believe anyone wakes up every morning thrilled to go to the office. But I do believe in a workplace where people are happy, where efforts are purposeful and fulfilling and, even on the hardest day - and there will be those days-we find a way to laugh and smile. Having been in the contact center industry for more than 20 years, I\'ve come to realize that the biggest challenges and the seemingly impossible tasks will become our greatest accomplishments, the moments of pride we look back on and the ties that bind a team together.Contact Centers may very well be a career path that chooses you, rather than the contrary. I doubt I\'ve ever heard children saying \"I want to work in a call center when I grow up\". However, and recognizing the inherent bias of this statement, there is no other industry that I am aware of that offers the opportunity to impact so many people\'s lives every day. Ensuring that impact is positive, that we serve those that depend on us with excellence and to the best of our ability is our charge and responsibility. Ensuring delivery excellence to both internal and external customers, balancing the needs of the business with the needs of our employees and identifying and implementing ways to exceed expectations through experience and innovation is where I excel and differentiate.The thing I find most exciting about my industry is that it evolves every year, reinventing itself, aligning with our culture and our need to communicate, to serve and support. And finally, and maybe the most addictive, is the energy. From business development to implementations to operations, the speed and energy at which we move ensure that I never have time to sit back. I know we have to evolve and grow at the same speed or risk irrelevance, and it\'s up to me to lead that evolution, to stretch our skillsets and extend new boundaries for my employees, my peers and my organization.