Michelle Pai Howell
Senior Director of Customer Success @Mytonomy
Signup · Get unlimited contacts
WORK HISTORY
Senior Director of Customer Success @Mytonomy
Bethesda, MD, US
Lead Customer Success strategy for $7M+ portfolio, transforming at-risk customer relationships into thriving partnerships that expand contracts and integrate seamlessly with Epic systems. Built and manage a high-performing team while creating the operational backbone for scale—including our implementation handbook that standardizes processes and accelerates onboarding. Focus on designing replicable, scalable workflows that support both customer success and company growth as we expand our digital health footprint.
EDUCATION
Harvard T.H. Chan School of Public Health
Master of Public Health - MPH, Health Management and Policy
Washington University in St. Louis
Bachelor of Arts, Anthropology and Chinese
St. Mary's Academy
High School Diploma
SKILLS
ABOUT MICHELLE PAI HOWELL
Senior Director of Customer Success at Mytonomy, leading digital health partnerships and Epic integrations for healthcare systems nationwide. I manage a team overseeing $7M+ in ARR, specializing in transforming customer relationships and creating scalable implementation processes.My expertise combines strategic healthcare consulting with hands-on Epic implementation experience across 15+ health systems. I\'ve led perioperative and anesthesia software deployments from discovery through optimization, developed digital health strategies for academic medical centers, and advised on Medicaid innovation and delivery system transformation.MPH, Harvard Chan School | PMP | Epic certified (OpTime, Anesthesia, MyChart, Resolute Hospital Billing)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.