Michelle P.

Quality, Service Delivery and Compliance Director - Expert Brand Solutions @Sedgwick

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2020 — Present

Quality, Service Delivery and Compliance Director - Expert Brand Solutions @Sedgwick

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Reading, GB

Sedgwick acquired Expert Solutions from Stericycle in December 2020

EDUCATION

2007 — 2007

IDM

Certificate, Business to Business Marketing

1998 — 2000

Farnborough College of Technology

HND, Media Technology with Business and Marketing

SKILLS

Business DevelopmentDigital MarketingMarketing AutomationTelemarketingMarketing ManagementEmail MarketingManagementProduct ManagementProject ManagementTeam ManagementOnline AdvertisingStrategyE-CommerceDirect SalesSalesforce.comSales EnablementAffiliate MarketingIntegrated MarketingLead ManagementMarketingDatabase MarketingB2bCustomer RelationsDirect MarketingB2b MarketingNew Business DevelopmentMarket PlanningChannel PartnersDemand GenerationAccount ManagementCampaign ManagementPartner MarketingSales ManagementMarketing CommunicationsBudgetsMulti-Channel MarketingProduct MarketingSocial Media MarketingKey Account ManagementCustomer Service

ABOUT MICHELLE P.

I am a skilled and experienced quality and compliance professional, accustomed to working at director level delivering a broad range of quality and compliance activities, including corporate and operational risk management, national and international compliance such as ISO, GDPR and IIP, as well as internal quality assurance. I am highly self-motivated with a passion for ensuring high standards both in my own company and in client companies, and with over twenty years’ previous experience in senior operational and client facing roles, I have an acute awareness of the importance of quality and compliance in achieving business success. SKILLS & COMPETENCIES include- Management of Integrated ISO management systems for 9001, 14001, 27001, including implementing, merging and divesting company business management systems- Implementing and managing GDPR and ISO Compliance activities including Audits, Management Reviews, Risk and Incident Management, Risk Management, CSI, Incident, Change and Problem Management- Proficient in the GDPR Framework and Data Protection having worked on corporate framework implementation and process reviews and supplier reviews with a GDPR focus- Coaching, Mentoring, Leadership, and Development: Expert in effectively leading, motivating, and developing individuals and teams towards their maximum potential; recognised as a natural leader and team player who transfers knowledge and experience to colleagues - Supply Chain management and 3rd party reviews- Relationship Management: Extremely effective in establishing win-win relationships with clients, vendors and key stakeholders, achieved by identifying relevant parties’ needs while exceeding their expectations- Over 20 years’ client management experience

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Michelle P. — Quality, Service Delivery and Compliance Director - Expert Brand Solutions at Sedgwick in Reading, GB | Unifers