Michelle P.
Quality, Service Delivery and Compliance Director - Expert Brand Solutions @Sedgwick
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WORK HISTORY
Quality, Service Delivery and Compliance Director - Expert Brand Solutions @Sedgwick
Reading, GB
Sedgwick acquired Expert Solutions from Stericycle in December 2020
EDUCATION
IDM
Certificate, Business to Business Marketing
Farnborough College of Technology
HND, Media Technology with Business and Marketing
SKILLS
ABOUT MICHELLE P.
I am a skilled and experienced quality and compliance professional, accustomed to working at director level delivering a broad range of quality and compliance activities, including corporate and operational risk management, national and international compliance such as ISO, GDPR and IIP, as well as internal quality assurance. I am highly self-motivated with a passion for ensuring high standards both in my own company and in client companies, and with over twenty years’ previous experience in senior operational and client facing roles, I have an acute awareness of the importance of quality and compliance in achieving business success. SKILLS & COMPETENCIES include- Management of Integrated ISO management systems for 9001, 14001, 27001, including implementing, merging and divesting company business management systems- Implementing and managing GDPR and ISO Compliance activities including Audits, Management Reviews, Risk and Incident Management, Risk Management, CSI, Incident, Change and Problem Management- Proficient in the GDPR Framework and Data Protection having worked on corporate framework implementation and process reviews and supplier reviews with a GDPR focus- Coaching, Mentoring, Leadership, and Development: Expert in effectively leading, motivating, and developing individuals and teams towards their maximum potential; recognised as a natural leader and team player who transfers knowledge and experience to colleagues - Supply Chain management and 3rd party reviews- Relationship Management: Extremely effective in establishing win-win relationships with clients, vendors and key stakeholders, achieved by identifying relevant parties’ needs while exceeding their expectations- Over 20 years’ client management experience
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