Michelle Ottoson

Branch Manager @Commerce Bank

Roeland Park, KS, US

Responsible for all retail banking day to day activities. Drive consistent bank success by actively developing teams, engaging customers, and maintaining strict legal and corporate compliance. Build and maintain productive relationships with diverse clients and team members. Promote community relations for the branch through representation in community organizations. Execute business strategies for consistent growth and long-term success of branch operations. Maintain an awareness of competition in the local marketplace to drive sales and customer retention rates. Developed an in-depth understanding of the bank’s consumer and business products and services.• Introduced new banker training and coaching method that raised morale and engagement, contributing to 67% higher staff retention in 2023. • Interviewed, hired, and trained staff to the highest level within six months in the position, achieving a high score on a branch audit.