Michelle Mathelier

About Michelle Mathelier

Strategic Customer Success leader with deep experience managing large, complex employer and health plan accounts. Skilled in building executive relationships, driving renewals and upsells, and aligning customer outcomes with organizational goals. Recognized for combining data-driven insights with a member-first mindset to deliver measurable value, reduce risk, and strengthen retention. Proven ability to lead cross-functional teams, shape strategic initiatives, and contribute directly to financial growth through ARR protection, expansion, and ROI realization.

Experience

1. Director, Client Success

   Castlight Health

   Apr 2024 — Present

   As a Director of Customer Success, I lead a team focused on driving strong client relationships, ensuring adoption of solutions, and delivering measurable business outcomes. My role blends strategic oversight with hands-on leadership, including guiding account planning, renewal and growth strategies, and risk management, while also fostering cross-functional collaboration to address client needs. By aligning customer goals with company capabilities, I help maximize value, strengthen retention, and position my team as trusted advisors who influence both customer success and company growth. In doing so, I directly contribute to the company’s financial goals by protecting and expanding revenue, improving profitability, and identifying opportunities for long-term growth.

Education

• University of Arizona

  Bachelor's Degree, Family Studies and Human Development, Pre-Law

  2006 — 2010

• University of Arizona

  Master of Public Administration (M.P.A.), Local Government, Nonprofit Management, and Finance

  2011 — 2012

Skills

• Healthcare Industry
• Accountable Care
• Business Strategy
• Marketing Communications
• Creative Problem Solving
• Grants
• Technical Writing
• Event Planning
• Ethical Leadership
• People Skills
• Healthcare Management
• People-Oriented
• Healthcare Analytics
• Organizational Effectiveness
• Program Evaluation
• Social Media
• Data Analytics
• Flexible Approach
• Marketing
• Business Development
• Positive Personality
• Project Management
• Organized Multi-Tasker
• Healthcare Reimbursement
• Leadership Development
• Medicare/Medicaid Reimbursement
• Community Outreach
• Grant Writing
• Leadership
• New Business Development
• Report Writing
• Customer Service
• Healthcare Information Technology (Hit)
• Communication
• Microsoft Sql Server
• Healthcare Consulting
• Proposal Writing
• Marketing Strategy
• Population Health
• Friendly Personality