Michelle Mercer

Co Owner & Director @Total Excellence Centre

Manchester, GB

Total Excellence Centre provide tailored Training & HR Recruitment solutions. Our core offerings from a Training perspective, are in the areas of: Management & Leadership, Supervisory & Team Leader Development, Equality & Diversity, Sales & Customer Service, Personal Effectiveness & Interpersonal Skills, Employment Law, Health & Safety, Media & PR, Train the Trainer, Coaching & Mentoring and Team Building. Our HR/Recruitment division, source and place candidates throughout the UK and overseas in the following disciplines: Field Sales, Key Accounts, Sales Managers and Directors, HR, L&D and Training ManagersWe are an Accredited Centre for the following organisations:ILM (Institute of Leadership & Management) offering the following qualifications- Level 2 Team Leader- Level 3 First Line Manager- Level 5 Management & Leadership- Level 3 Workplace Coaching Cogent Skills - Gold Standard Training Provider (Leadership & Management Development)ISMM Course provider (Institute of Sales & Marketing Management)- Client Centred Selling SkillsIOSH Licensed Course Provider (Health & Safety)- IOSH Working- IOSH Managing SafelyNetwork Specialist for Management & Leadership Development (only 6 in the UK) for the National Skills Academy for Food and DrinkWe are also Licensed Distributors & Providers of a number of Behavioural, Attitudinal & 360 profiling tools, which we use in many Training & Recruitment projects with fantastic results! Our fantastic team of Trainers work within a wide range of industry sectors from: Retail, Legal, Engineering, Oil, Radio & Media, Health & Beauty, NHS, Charities, Ambulance Service, Manufacturing, Food & Drink, Utilities, Telecoms, Chemicals, Nuclear, Councils, Fire & Rescue, Housing, Healthcare and Aviation to name but a very few