Michelle Blankenship

About Michelle Blankenship

As a results-driven leader with over a decade of senior operations leadership experience, I am passionate about growing and scaling high-growth organizations. I specialize in the people, processes, and systems necessary for growing companies to thrive. Experienced leading B2B operations, professional service delivery teams, customer support and success, training and development, quality assurance, and workforce management.I have led teams of more than 550 team members and experienced scaling a business from $19M revenue to $80M+ revenue, including through consecutive years of 25-50% ARR growth. As a collaborative and strategic leader, I am motivated by setting and achieving ambitious goals and connecting the dots between feedback, action, and success. Not one to take \"because we\'ve always done it this way\" for an answer, I love to talk about the \"why\" and the \"how\" and then work together to make an impact.Some highlights: Responsible for developing & executing integration plans for the operations, people, policies and tools in M&A activity. Improved gross margin by 12% within three months by strategically re-structuring roles and processes to optimize operational efficiency. Established process infrastructures, development programs, and wage structures. Led cross-functional selection and coordinated integration of technology platforms. Established departmental KPIs and created dashboards to support visibility and drive P&L. Invests in building a strong culture and high-performing teams, utilizing situational and collaborative leadership styles. Reach me here or at m••••••••@gmail.com

Experience

1. Vice President Operations

   LegitScript

   Jun 2025 — Present · Portland, OR, US

   LegitScript, the global leader in Risk Management and Compliance Solutions, is trusted by the world\'s largest search engines, e-commerce marketplaces, payment service providers, and social media platforms. By combining advanced, AI-driven technology with deep domain expertise and curated market intelligence, LegitScript empowers businesses to stay ahead of emerging threats and seize new growth opportunities with precision and speed. Our global team of regulatory experts and analysts is skilled at understanding global regulatory changes and assessing risk across products, websites, merchants, and platforms, providing clients with unmatched accuracy, actionable insights, and exceptional support.

Education

• Western Governors University

  Bachelor of Applied Science - BASc

• Western Governors University

  Bachelor's degree

• Portland Community College

  Associate of Science (A.S.)

• Portland State University

  Center for Executive and Professional Education Certificate

Skills

• Powerpoint
• Microsoft Excel
• Client Service Oriented
• Multi Tasking
• Social Media
• Customer Service
• Training
• Management
• Team Building
• Office Administration
• Receptionist Duties
• Leadership
• Time Management
• Access
• Quickbooks
• Microsoft Office
• Microsoft Office 2010
• Communication