Michelle Lopez
Federal Consultant | Marketing Strategist | Data-Driven Innovator
- Role
- Federal Consultant at IBM
- Location
- Williamsburg, VA, US
- LinkedIn followers
- 500 followers
About Michelle Lopez
Little by little one walks far.\"- Peruvian ProverbI am a Federal Consultant at IBM, serving as a Jr. Functional Analyst on projects for the Department of Veterans Affairs (VA) and the General Services Administration (GSA). In this role, I contribute to the bi-weekly pay adjustments, resolve Help Desk tickets, and conduct internal testing in PeopleSoft across various environments. I enjoy this role because it allows me to blend my business background with the opportunity to learn about HR in the federal government.My career is built on a strong academic foundation from the Raymond A. Mason School of Business at William & Mary (W&M), where I earned a Bachelor of Business Administration in Marketing with a concentration in Finance. During my undergraduate years, I gained experience in: • Marketing Strategy, consumer insights, and data visualization through coursework and projects • Leadership and service as Vice President of the Latin American Student Union (LASU) • Professional growth through roles as Marketing Intern at IBM, Lead Research Assistant, and as an entrepreneur.Grounded in both analytical and creative thinking, I bring a blend of business acumen, technical expertise, and adaptability - qualities I continue to strengthen as a Federal Consultant and Jr. Functional Analyst.
Experience
Federal Consultant
Jan 2025 — Present · VA, US
Execute bi-weekly pay adjustments for Department of Veterans Affairs (VA) employees by collaborating with the 894 Processing team to ensure accuracy and compliance• Develop 20+ comprehensive workbooks, KickOut reports, and Wage Grade Increase assignments in a rotating schedule to streamline payroll processing workflows• Resolve 50+ Help Desk (HD) tickets by analyzing and addressing VA employee inquiries, delivering timely and effective solutions to maintain operational efficiency• Conduct 80+ internal tests in PeopleSoft environments by validating HRIT functionality and documenting results in ServiceNow to support continuous Agile releases• Complete functional analysis and executed 10+ test cases for the AskUS chatbot, validating features, identifying defects, and contributing to a successful Enterprise rollout• Produce weekly performance metrics for the AskUS chatbot and used insights from new users, user feedback, and manager and employee adoption rate to guide product improvement
Education
Lafayette High School
High School Diploma
2015 — 2019
William & Mary – Raymond A. Mason School of Business
BBA, Raymond A. Mason School of Business, Marketing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.