Michelle Lee

About Michelle Lee

Transformational technology executive with 20+ years of global experience driving…

Experience

1. Chief Technology Officer (CTO)

   ITHAKA

   Jan 2023 — Present

   Drive innovative strategies that support current and prospective customers and ITHAKA’s long-term sustainability. Develop and implement strategic engineering strategy in tight alignment with the product strategy and ITHAKA’s Objectives and Key Results (OKRs). Attract and retain top talent to develop and nurture a diverse, high-quality technology organization. Promote open communication, transparency, an inclusive work environment, continuous innovation, and recognition for excellent teamwork and great performance. Model and champion the agile and DevSecOps mindset, operational excellence, and organizational values. Create and maintain a culture of customer focus and operational excellence, ensuring healthy partnerships with other departments and products. Help Engineering leaders develop, align, and lead diverse, high-performing teams and inspire those teams to meet aggressive goals and seek out innovative approaches. Coach, mentor, and manage engineering leaders. Own the impact of the Engineering department, ensuring regular delivery of high-quality software and efficient, cost-effective day-to-day operations. Establish and manage technology roadmap, negotiate conflicting priorities with stakeholders, and cultivate a partner-oriented mindset to achieve organizational goals. Ensure the security, reliability, scalability, sustainability, and effectiveness of product platforms and enterprise infrastructure, including AWS services and costs. Ensure rapid resolution of application operational issues, appropriate triage and prioritization, and excellent communication with affected stakeholders. Maintain productive working relationships throughout the organization and with external stakeholders. Build and maintain strong relationships with vendors and partners while meeting financial, strategic, and DEI goals.

Education

• George Mason University

  Ph.D., Information Technology

• Georgetown University McDonough School of Business

  MBA, Business

• George Mason University

  MS, Computer Science

• Georgetown University

  MBA, Business Administration and Management, General

Skills

• Project Management
• System Architecture
• Strategic Planning
• Program Management
• Enterprise Software
• Software Development
• Strategy
• Team Building
• Cloud Computing
• Customer Service
• Testing
• Leadership
• Product Development
• Software Project Management
• Pmp
• Process Improvement
• Customer Relations
• Technology Management
• Soa
• Crm
• Product Management
• Technical Management
• Process Development
• Mobile Devices
• Web Services
• Agile Project Management
• Software Design
• Technical Leadership
• Application Development
• Scrum
• Saas
• Mentoring
• Transformational Leadership
• Sdlc
• Vendor Management
• Requirements Analysis
• Start-Ups
• Business Intelligence
• Architecture
• Software Engineering