Michelle Neri
Partner Analyst at Workday Education 🌤️ Ex-Salesforce ☁️ Master of Science in Management 🎓
- Role
- Partner Analyst at Workday
- Location
- Union City, CA, US
- LinkedIn followers
- 500 followers
Experience
Partner Analyst
Jun 2024 — Present · Pleasanton, CA, US
Develops a system for measuring satisfaction within the initiatives or project while continually innovating processes and making improvements to scale the business.Manages incoming case queue(s), promptly prioritizing and resolving a wide range of education-related inquiries.Contributes to the evolution and development of training support.Assesses, communicates, and reports on case types and overall user experience.Listens to our users, performs root-cause analysis to identify trends and patterns, and recommends system and/or process solutions that improve the user experience.Designs and drives process improvement around supporting our customers, partners, and internal users.Partners and collaborates with other Workday organizations to ensure the tools, messaging, and experience for customers are consistent and evolving.Responsible for understanding the Education Portal(s) hosted on Salesforce.com; subject matter expert on the integrations between SFDC and the LMS. Expert user of our Learning Management System (LMS), including enrollment support, administration, reporting, and troubleshooting.
Education
University of Asia and the Pacific
Master of Science - MS, Business Administration and Management, General
Reedley International School
High School Diploma
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