Michelle Lai
Head of Assessments and Reporting, Product Regulatory Compliance @BAT
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WORK HISTORY
Head of Assessments and Reporting, Product Regulatory Compliance @BAT
Appointed to lead the S & RA Culture Committee, a key people-leadership initiative. Designed and launched the committee from the ground up, defining strategic pillars—Accountability, Psychological Safety, Communications, Growth Mindset, and Social Wellbeing—to build a more resilient and high-performing global function.· Now manage a network of ~40 professionals who are driving these cultural pillars forward, creating an environment where teams can do their best work.
EDUCATION
BPP Law School
GDL, Law
BPP Law School
Legal practice course, Law
Kingston University
Chemistry
ABOUT MICHELLE LAI
With over a decade of experience, I focus on building a values-led culture where principles like inclusivity, trust, and collaboration are embedded into how teams work and deliver. As the Research & Science Values Champion, I help drive alignment across global teams—spanning Brazil, the UK, Romania, and Malaysia—bridging diverse cultures and time zones to foster connection and shared purpose.In my current role as Head of Assessments and Reporting at BAT, I lead global regulatory compliance across 140+ markets. I work across legal, CORA, Research and Science, product development, and other key functions to ensure processes are efficient, aligned, and strategically driven. My leadership is rooted in collaboration and resilience, with a focus on delivering results through strong cross-functional engagement.My leadership style is strategic and analytical, grounded in:• DiSC: CS – Precision, collaboration, analytical thinking• Leadership Agility: Strong situational awareness, mental and change agility• Clifton Strengths: Problem-solving, achievement, and accountabilityI bring clarity and structure to complex challenges, enabling teams to perform and thrive. My focus is always on delivering outcomes that matter—through innovation, compliance, and genuine collaboration.
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