Michelle Kennard
Program Manager at LexisNexis Risk Solutions
- Role
- Program Manager, Incident Management at LexisNexis Risk Solutions
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Michelle Kennard
I am an accomplished IT leader with success in managing all phases of the software development lifecycle including production operations. Consistently delivers high-quality results that exceed business expectations and strategic / operational goals. Demonstrated ability to adapt, grow, and progress teams across varying environments, technologies, and through organizational change. Core competencies include: • Software engineering management • Major incident management • Agile, waterfall development processes • Project management – PMP • Software testing – CSQE • Product development • Employee engagement • Continuous improvement • Department / project financials Technologies and tools: • Jira • Power BI • Amazon Web Services • Splunk • New Relic • CloudWatch • ServiceNow • Microsoft Team • Confluence • xMatters • Microsoft VSTS • VersionOne • Microsoft Office Suite • XML/HTML
Experience
Program Manager, Incident Management
Jun 2022 — Present · Dayton, OH, US
Provide leadership to Business Services incident and problem management team.• Facilitate root cause analysis for high impacting and/or recurring incidents.• Monitor and report metrics to ensure operational excellence. • Drive service management best-practices, process standardization, and continuous improvement.
Education
Sinclair Community College
A.S.
1990 — 1993
Antioch University Midwest
B.A.
1994 — 1996
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