Michelle Callahan
- Role
- Technical Consultant, Operations, Campaign Managed Services at Adobe
- Location
- Reading, MA, US
- LinkedIn followers
- 500 followers
About Michelle Callahan
Solutions-oriented professional with extensive experience in customer success, digital…
Experience
Technical Consultant, Operations, Campaign Managed Services
Jan 2022 — Present
At present, I work closely with the product team, collaborate with consulting, and support various management teams while contributing to the development of Managed Services for Adobe Campaign. In this role, our primary objective within Managed Services is to effectively oversee the entire lifecycle of transition events for our clients. This includes service reviews, upgrades, hotfixes, migrations, escalations, and addressing product feature requests. My responsibilities involve setting and articulating clear goals, which I subsequently report on to executive stakeholders to showcase the outcomes achieved.
Education
Stanford Continuing Studies
Product Management
Middlesex Community College
Continuing Studies Certificate, Technical Writing
University of Massachusetts Lowell
Computer Science
Skills
- .net
- Ektron
- Asp
- Troubleshooting
- Project Management
- Photoshop
- Jira
- Javascript
- SEO
- Dreamweaver
- Email Marketing
- Wordpress
- Microsoft Sql Server
- Css
- Drupal
- Php
- Microsoft Access
- Saas
- Access
- Content Management Systems (Cms)
- Qaqc
- Healthcare Information Technology
- Software Documentation
- Salesforce.com
- Html
- Sql
- Splunk
- Xml
- Disaster Recovery
- Technical Support
- Cascading Style Sheets (Css)
- Cms
- Xslt
- Flash
- Java
- Iis
- Web Analytics
- Web Applications
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