Michelle Brown
Global customer success executive, all-in leader of diverse, high-performing teams
- Role
- Global Retail Services Leader (VP) at Johnson Controls
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Michelle Brown
An inclusive, agile and curious leader with a track record of successfully leading multi-discipline, solution delivery organizations in complex, dynamic environments with globally distributed stakeholders and teams.
Experience
Global Retail Services Leader (VP)
Sep 2018 — Present · Dallas-Fort Worth, TX, US
Run a $70M global retail solutions business unit, 8 direct reports and 40+ global sales associates • Responsible for profitable revenue achievement and business transformation, report to CRO • Transformation of the global operating and delivery model to create a scalable, aligned team • Create Voice of the Customer initiatives to create/deliver value and secure revenue retention • Implemented eCommerce and SFDC solutions, optimizing operational effectiveness & cost to serve
Education
The University of Texas at Arlington
B.A., Communication-Journalism
1988 — 1992
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