Michelle Weir Higby

IT Training and Customer Experience Advisor @Cenovus Energy

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2019 — Present

IT Training and Customer Experience Advisor @Cenovus Energy

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Calgary, AB, CA

EDUCATION

2011

Royal Roads University

Introduction to Academic Writing and Critical Thinking

2013 — 2014

University of Calgary

Certificate in Adult Learning specializing in Workplace Learning, Adult Learning

2009 — 2011

Camosun College

English, Philosophy, Sociology

SKILLS

TrainingCustomer ServiceManagementHotelsCrmEmployee TrainingCustomer SatisfactionTeam BuildingSalesHospitalityMarketingLeadershipProject ManagementTourismAccount ManagementSocial MediaMarketing StrategyTime ManagementHospitality IndustryTeam LeadershipPublic SpeakingEvent PlanningCoachingFront OfficeSales ManagementTraining DeliveryThinking Outside the BoxMarketing CommunicationsPublic RelationsRecruitingNew Business DevelopmentTraining FacilitationInstructional DesignOffice AdministrationTrade ShowsB2bOperations ManagementInterpersonal SkillCommunication SkillsCreative Writing

ABOUT MICHELLE WEIR HIGBY

Technology doesn’t need to be complicated to be powerful. I bring a grounded, user-first perspective to a technical space—helping people understand and apply tools like Microsoft Copilot in ways that are intuitive, responsible, and aligns with how they work.Along the way, I’ve deepened my expertise in AI, data privacy, and governance—connecting the dots between policy, platforms, and the real ways people work. This cross-functional view lets me support solutions that are strategic, compliant, and designed with people in mind.Most people fear public speaking—it’s one of my favourite things. I love connecting with a room, sharing ideas, and seeing that moment when something clicks and changes how someone works.Outside of work, I’m endlessly curious. Whether I’m diving with a camera, exploring new places, or experimenting in the kitchen, I’m always learning, observing, and making connections.I believe great technology should feel intuitive, purposeful, and human.I’m always open to meaningful conversations, sharing what I’ve learned, or collaborating on something new.

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Michelle Weir Higby — IT Training and Customer Experience Advisor at Cenovus Energy in Calgary, AB, CA | Unifers