Michelle Chan

About Michelle Chan

A strategic technology and operational project manager with a proven ability to multi-task, manage projects effectively, work independently and in team environments, and handle confidential information and situations in a tactful manner. Extensive experience consulting with customers across different industries and sectors. Exceptional analytical ability and talent for managing information and timelines. A well rounded individual ready to put my skills to work for your company to drive operational and technology excellence, process efficiencies, improve implementations, change management and process documentation.

Experience

1. Director

   Korn Ferry

   Jan 2025 — Present · San Francisco, CA, US

   As Director of Talent Transformation – Technology, I lead Korn Ferry’s RPO Digital Strategy and Technology Roadmap, anchored by Korn Ferry Nimble Recruit (KFNR). I consult with clients and internal teams to embed AI and emerging technology into Talent Acquisition strategies, driving efficiency, scalability, and measurable impact.Key Achievements:Digital Strategy Leadership: Delivered 2+ roadmap updates, achieving ≥80% KFNR adoption across live programs.AI & Technology Innovation: Championed the integration of AI-driven solutions into TA processes, improving recruiter productivity, enhancing candidate quality, and streamlining workflows.Technology Consulting: Conducted enterprise-level technology maturity assessments, providing strategic recommendations that elevated recruitment outcomes and informed digital roadmaps.Vendor Partnership Governance: Spearheaded vendor selection and governance, securing favorable terms, mitigating risk, and identifying scalable AI-enabled solutions for long-term advantage.Innovation in TA Technology: Developed and built the Technology Maturity Calculator from concept to deployment, designing the framework, methodology, and user experience to help organizations assess digital readiness.

Education

• University of California, Davis

  BA, Psychology

  2004 — 2008

Skills

• Event Planning
• Operations Management
• Technical Recruiting
• Peoplesoft
• Training
• Software Documentation
• Benefits Negotiation
• Interviewing
• Talent Acquisition
• Applicant Tracking Systems
• Cold Calling
• Workers Compensation
• Onboarding
• Sourcing
• Database Administration
• Temporary Placement
• Sales
• Talent Management
• Recruiting
• Management
• Screening
• Hiring
• Interviews
• New Hire Orientations
• Personnel Management
• Leadership
• Staffing Services
• Human Resources
• Staff Augmentation
• Strategic Communications