Michelle Goembel

About Michelle Goembel

My goal is to seek innovative solutions, exceed internal and external customers’ expectations, and build strategic partnerships to drive organizational success. I value ethics, integrity, focus, hard work, challenges, determination, and time management.I am a results-driven leader with extensive experience in sales operations, customer service, and training. My leadership expertise spans management, sales operations, customer/client service, marketing, recruitment, budget/financial planning, with a proven record of achieving results. I excel in setting strategic goals, liaising with stakeholders, hiring and motivating employees, analyzing business processes, identifying new business opportunities, making sound recommendations, resolving conflicts, and fostering relationships. Because I believe people are an organization\'s strongest asset, I will always be a champion of a culture that encompasses values and behaviors that demonstrate respect for all employees and supports diversity and innovation.Defining accomplishments:HRIS platforms: From research and review to successful implementation. Enhanced employee handbook significantly.Developed/implemented robust onboarding program, including creating comprehensive welcome guide and a role-specific 90-day onboarding plan, resulting in 100% positive feedback.Developed Quality Improvement program, team, and tracking dashboard, ensuring 80%+ client-facing content is reviewed. Created a sales tool for pricing and content access, streamlining operations. Successfully developed/implemented plan to transition a specific type of sale to a team, generating a 15 percent increase in the first year.Negotiated pricing, developed proposals, issued contracts, and expertly closed hundreds of transactions annually.Team leader and PR spokesperson for a charity giving campaign that ran for 5 years.Increased customer retention by 12% through targeted and consistent contact.Managed employees, established team goals, motivated team to achieve and exceed personal and organizational goals, resulting in a dedicated team with minimal turnover.“The purpose of a business is to create a customer who creates customers.”– Shiv Singh

Experience

1. Director, Internal Operations

   Velocity Advisory Group

   Feb 2025 — Present

   I lead internal operations with a strong focus on people, performance, and precision. My role spans end-to-end human resources and payroll, oversight of our quality control program to ensure consistent, high-quality delivery, and a deep partnership with finance to support sound operational and financial decision-making.I’m known for bringing structure to complexity—building scalable processes, strengthening internal controls, and ensuring our people, systems, and strategy stay aligned as the organization grows. In my current role I: Lead full-cycle human resources functions across the employee lifecycle, including workforce planning, staffing, employee relations, performance management, compliance, payroll, and benefits administration.Designed and implemented a structured onboarding program—including a comprehensive welcome guide and role-specific 90-day plans—resulting in 100% positive feedback from new hires.Onboard all W-2 and 1099 personnel, including NDA execution, technology setup, and payment platforms.Manage insurance policies and support organizational risk management activities.Provide operational oversight of the finance function, stepping in hands-on where needed to establish billing discipline, implement and fully utilize QuickBooks, manage vendor payments, and refine financial systems, workflows, and controls.Review vendor agreements and proposals to ensure compliance with contractual terms and organizational protection.

Education

• Webster University

  Master's Degree, Management and Leadership

  2012 — 2014

• Liberty University

  Doctor's Degree, Strategic Leadership

• Barry University

  Bachelor

Skills

• Program Management
• Accounting
• Business Process
• Management
• Business Process Improvement
• Training
• Risk Management
• Leadership
• Fundraising
• Forecasting
• Sales Operations
• Customer Service
• Strategic Planning
• Management Consulting
• Employee Training
• Marketing
• Wordpress
• Microsoft Office
• Sales
• Analysis
• Proposal Writing
• Problem Solving
• Advertising
• Budgets
• Process Improvement