Michelle Gloder
Head of Customer Experience @Cushman & Wakefield
Hemel Hempstead, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2021 — Present
Head of Customer Experience @Cushman & Wakefield
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Partner, creating and leading Customer Experience and Placemaking services to deliver value for investors, clients, occupiers, employees and visitors. Creation and delivery of customer value proposition and providing Customer Experience services across experience design, placemaking, measurement and performance improvement. Improving the end to end experience for clients.
EDUCATION
N/A
Sheffield Hallam University
BSc(Hons), Computer Studies
SKILLS
Project DeliveryTrainingMulti-Channel RetailManagementOperations ManagementTeam ManagementPerformance ManagementCustomer ExperienceOperating ModelsTeam LeadershipProcess ImprovementService DeliveryBusiness StrategySocial MediaSocial NetworkingCustomer SatisfactionCustomer ServiceChange ManagementLeadershipContact CentersStrategyCall CentersRetailBusiness Process ImprovementSalesSocial Media MarketingProgram ManagementEmployee EngagementCross-Functional Team LeadershipStakeholder Management
ABOUT MICHELLE GLODER
I am a commercially astute Customer Experience and Business Transformation Specialist…
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