Michelle Frick

About Michelle Frick

Resourceful, adaptable and versatile professional with extensive customer service and operations experience. Specializing in architecting programs, policies and procedures that impact the business, the employees and the clients in a positive respect.* Consistent ability to creatively implement sales and field support strategies to ensure success of consumer marketing efforts leading to increased sales, market share growth, reduced cost-of-sales and customer satisfaction.* Sound business judgment with focus on improving company profitability and performance.* Ability to troubleshoot actual and potential problem areas and implement viable solutions that are profitable and become company standard operating procedures.* Outstanding record of meeting and exceeding department and company goals.* Strong organizational, multi-tasking and time management skills.* Excellent communication and interpersonal skills; easily develop a positive rapport with clients.* Self-motivated, positive attitude, and able to work independently and as a team player.* Skilled in supervising, training, and coordinating personnel while improving team efficiency.* Detail-oriented, MS Office proficient, dedicated individual that enjoys challenges and can hit the ground running.Specialties: Gallup Strengths: Maximizer, Relator, Analytical, Communication, Achiever

Experience

1. Commission Manager

   Flock Freight

   Jan 2024 — Present · Encinitas, CA, US

   Process monthly calculations for all sales commissions. Calculations include bonuses, spiffs, guarantees, and other incentive programs• Prepare monthly account reconciliations• Work cross functionally to properly track and update new hires, terminations, pay changes, role changes, quota changes, guarantees, and spiff programs• Update and maintain monthly reporting material for leadership for monthly commission review meeting. The packets include analytics related to sales compensation

Education

• Florida Atlantic University

  Accounting and Business/Management

Skills

• Event Planning
• Motivation
• Operations Management
• Crm
• Documentation
• Maximizer
• Sales Support Tools
• Analytical Skills
• Software Documentation
• Recruiting
• Marketing Strategy
• Home Automation
• Business Development
• Yantra
• Microsoft Office
• Sales
• Customer Satisfaction
• Training
• New Business Development
• Management
• Home Theater
• P&L Management
• Fast Learner
• Program Management
• Netsuite
• Netsuite Reports, Searches and Alerts
• Tyler Software
• Achiever
• Streamlining Operations
• Relator
• Sales Operations
• Customer Service
• Budgets
• Team Leadership
• Sales Management
• Business Process Improvement
• Microsoft Excel
• Powerpoint
• Consumer Electronics
• Retail