Michelle East

Sr Program Manager @Agile Academy

Managing daily operations, leading 4 cross-functional teams in a global setting, 2 vendors, and a partnership, with a focus on program and project management, product development, and driving growth while ensuring customer success. • Orchestrates efficient operations by 4 overseeing cross-functional teams, comprising of more than 30 individuals, aligning diverse functions, and strategically allocating resources to optimize project outcomes and meet business objectives. • Works closely with 2 development teams, breaking down high-level features into actionable user stories and tasks and ensuring timely delivery through agile methodologies, and monitoring resource burn-rate to ensure projects remain within budget. • Executed 10+ key projects within the scope, utilizing Scrumban methodology, resulting in successful launches in SAAS and B2B/B2C domains. • Coordinated project timelines, resources, and deliverables by negotiating and liaising between 2 vendors and 1 partnership, ensuring alignment with the comapny\'s strategic objectives. • Utilizes data-driven decision-making to improve team performance and increase customer referrals, and identify areas of operational improvement.