Michelle East

About Michelle East

I build and scale programs that work. I’ve led program strategy, internal tools training,…

Experience

1. Sr Program Manager

   Agile Academy

   Feb 2022 — Present

   Managing daily operations, leading 4 cross-functional teams in a global setting, 2 vendors, and a partnership, with a focus on program and project management, product development, and driving growth while ensuring customer success. • Orchestrates efficient operations by 4 overseeing cross-functional teams, comprising of more than 30 individuals, aligning diverse functions, and strategically allocating resources to optimize project outcomes and meet business objectives. • Works closely with 2 development teams, breaking down high-level features into actionable user stories and tasks and ensuring timely delivery through agile methodologies, and monitoring resource burn-rate to ensure projects remain within budget. • Executed 10+ key projects within the scope, utilizing Scrumban methodology, resulting in successful launches in SAAS and B2B/B2C domains. • Coordinated project timelines, resources, and deliverables by negotiating and liaising between 2 vendors and 1 partnership, ensuring alignment with the comapny\'s strategic objectives. • Utilizes data-driven decision-making to improve team performance and increase customer referrals, and identify areas of operational improvement.

Skills

• Social Services
• Time Management
• Customer Service
• First Aid
• Case Management
• Crisis Intervention
• Powerpoint
• Crisis Prevention
• Crisis Management
• Event Planning
• Microsoft Office
• Research
• Organizational Effectiveness
• Mental Health Care
• Cpr Certified
• Advocacy
• Prevention of Aggressive Behavior
• Case Managment
• Social Networking
• Teamwork
• Microsoft Excel
• Microsoft Word
• Public Speaking
• Easily Adaptable
• Classroom Management