Michelle Clodfelter-Elrod
Director of Operations @Charter Communications
Signup · Get unlimited contacts
WORK HISTORY
Director of Operations @Charter Communications
US
Lead and support high-performing engineering teams managing a large-scale hybrid infrastructure supporting enterprise video delivery. Provides functional leadership over a portfolio of strategic projects—including DNSC controller architecture—while mentoring junior managers, driving cross-functional collaboration, and advancing AI/ML-informed automation initiatives to improve customer experience and operational efficiency-Direct engineering teams in maintaining and evolving cloud, local, and shared platform services, ensuring stable, scalable video delivery aligned with enterprise goals-Provide functional leadership over DNCS controller architecture projects, guiding design, implementation, and continuous improvement across platforms-Mentor junior managers, offering guidance on leadership development, operational decision-making, and team management to build future-ready leadership capacity-Develop and enforce structured operational practices, enabling consistent product delivery and aligning engineering execution with business objectives-Collaborate across stakeholder teams—including product, IT, NOC, and engineering—to streamline deployment processes and ensure timely execution within defined maintenance windows-Apply data analysis and operational insights to inform AI/ML-driven automation tools for enterprise updates and proactive issue resolution-Lead process improvement programs for video operations, standardizing procedures and enhancing service quality through automation and analytics-Manage vendor relationships and SLA compliance, ensuring external partners met performance standards and supported long-term business development goals-Contribute to capital planning and resource forecasting, aligning budget execution with strategic priorities and enterprise project demands-Foster a collaborative, innovative team culture, overseeing hiring, performance reviews, and professional development to future-proof engineering capabilities.
EDUCATION
Professional Training
Information Security - Cyber Warrior
Idaho State University
Engineering Management Curriculum
Oracle Boot Camp
OCA
Boston University
MS
Defense Language Institute
AA
Coastal Carolina Community College
General Studies
Professional Training
JIT Proposal Training
Women in Cable Technologies
Mentoring Program
American Military University
BS
Professional Training
Advanced Python Training
The Cable Center
Inaugural Intrapreneurship Academy Fall 2017
National Cryptologic School
Journeyman Signals Analyst
SKILLS
ABOUT MICHELLE CLODFELTER-ELROD
Talented, results-driven IT leader with versatile cross-platform experience in guiding research, development, technical and application support teams in systems administration, installation, implementation, integration, security, and architecture in local and remote environments for commercial, government and military customers.Leadership - Team Building and Inspiration – Project ManagementTraining and Instruction - Team Mentoring and DevelopmentProcess Management - Oral Presentation – Upward taskingOrganizational Policy – Acceptance Criteria - Customer service
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.