Michelle Capano

About Michelle Capano

Innovative executive and thought leader with over twenty-five years of experience creating, leading and executing product and risk transformation strategies for some of the world\'s largest financial institutions. Proven track record in designing, delivering and sustaining operational transformations within client services business functions. A strategic thinker skilled at building cross-functional relationships to deliver on business objectives, create sustainable growth while maintaining profitability. Highly collaborative and adept at bringing diverse groups together around common goals. Experienced in leading large, global projects and programs from inception to completion.

Experience

1. Director, Business Controls & Risk Management

   Santander US

   Oct 2021 — Present

   Provide strategic business leadership around key activities within business lines related to identifying, assessing, mitigating, and managing risk and ensure the existence of appropriate product and platform supervisory controls. Build and execute a quality control and challenge function on issue management and RCSA framework within first line of defense. Lead a team that works to ensure that issue management and RCSA programs are complying to the relevant standards. Ensure compliance to standard governance routines to report and escalate as necessary to executive management or corporate risk partners while driving to institutionalize a cultural awareness of risk management practices and interacts with all lines of internal risk management peers including other first line of defense teams, corporate risk functions and internal audit.

Education

• Suffolk University

  BSBA, Business Administration, Cum Laude

• New England College of Finance

  Certificate in, Information Systems

Skills

• Retail Banking
• Pre/Post Merger Integration
• Business Transformation Programmes
• Mergers & Acquisitions
• Business Process Re-Engineering
• Project Management Office (Pmo)
• Business Analysis
• Business Transformation
• IT Project & Program Management
• Financial Services
• Crm
• Bank Mergers
• Business Strategy
• Back Office Operations, Including Payments, Statements, Deposits Operations
• Product Management
• Retail Deposits
• Change Management
• Product Innovation
• Wholesale Operations
• Business Process Improvement
• Merger Assessment Execution
• Strategy
• Commercial Deposits
• Innovation Management
• Management Consulting
• Commercial & Wholesale Banking
• Business Model Transformation
• Banking
• Program Management
• Vendor Management